Pricing quoted is fixed and shall not change even if the total number of participants is reduced. However should the numbers significantly increase on the day, an extra fee will be applied and payable on the day.
Upon acceptance of quote, we will invoice you the agreed amount. A deposit of 50% will be required within 14 days of accepting your booking with the balance due 7 days prior to the event/function or paid on the day. Should you wish to pay by credit card a surcharge of 2.5% Visa/MasterCard will be applied.
We will try to be as flexible with any changes you may have prior to your booking. If you need to cancel your event and it is less than 14 days from the scheduled date and you choose not to reschedule it, we reserve the right to retain 25% of the total fixed price amount or
If you choose to cancel your event and it is less than 7 days from the scheduled event and you choose not to reschedule it we reserve the right to retain 60% of the total fixed price amount or
If you choose to cancel the event on the day for any reason including weather, and not reschedule we reserve the right to retain 100% of the total fixed price amount.
Minimum 3 days notice of cancellation is required. No refunds will be given for any reason within 48 hours of the Activity start time. Notification of cancellation is required either in person, via telephone, or via email.
Cancellations received more than 4 days in advance will receive a full refund.
Failure to show to your booking, arriving late or if you decide midway through the activity or no longer wish to participate will result in no refunds being given. We will always attempt to reschedule your activity if possible according to our business practices and the availability.
In the case of bad weather unless you hear from us, assume your that we are going ahead. We will make every effort to inform you if cancelling your booking is necessary. Participants that decide not to attend/participate on the basis of weather (against our policy and/or advice) forfeit their full activity fare and will not be able to reschedule or receive a refund without sufficient notice. Where poor weather causes cancellation, we will offer you the nearest possible alternative session time, if this is not possible then we will give you a Credit to use within 1 year.